- 01
Initial inquiry
Share your general aims, language and preferred dates.
Before you inquire
Avoid medical documents in the public form.
Your next step
Clarify whether you need information, clinical navigation or leisure planning.
- 02
Needs & documentation review
Discuss practical requirements and identify what a provider may request.
Before you inquire
Prepare a short, non-sensitive outline.
Your next step
Agree on a suitable secure channel before sharing any clinical records.
- 03
Hospital and service options
Review relevant public hospital information and possible service arrangements.
Before you inquire
List questions about departments, accessibility and language.
Your next step
Confirm eligibility and availability directly with the relevant provider.
- 04
Planning and cost clarification
Separate clinical charges, coordination fees and travel expenses.
Before you inquire
Ask for written scope, estimates and cancellation terms.
Your next step
Proceed only when responsibilities and payment arrangements are clear.
- 05
Travel preparation
Coordinate timing, accommodation, transfers and companion needs.
Before you inquire
Confirm entry requirements and discuss fitness to travel with your clinician.
Your next step
Keep booking terms and verified provider contact details accessible.
- 06
Care coordination in China
Support navigation, interpretation requests and practical communication.
Before you inquire
Confirm appointments and bring documents requested by the hospital.
Your next step
All clinical decisions remain with you and qualified healthcare professionals.
- 07
Follow-up & return journey
Organize available discharge documents and communication requests.
Before you inquire
Ask your clinical team about travel timing and follow-up at home.
Your next step
Confirm which provider is responsible for ongoing care.
Share a brief, general inquiry. Please do not include diagnoses, medical records, passport numbers or other sensitive information.